Screwed Up World

Sheesh.......have been working pretty hard lately.

Taking one day at a time. And of course, taking one bull-shit customer at a time. Still, so far so good and things are pretty bearable.

These days, the only thing I look forward to is the weekly bowling sessions. I feel I'm really starting to enjoy the game and its a serious de-stress session for me. Not to mention, I feel I'm finally improving!

Anyway, today was an interesting day. My first call at work was a real tough customer. Eventhough it was challenging, I was kinda happy with the way I handled it. Here's how it went.....

Customer: I'm damn angry! (This happened even before I could say hello)
Me: I'm sorry sir. Is there anything I can do to assist you?
Customer: I have already told you all! I do not want to receive any wap push messages (promotional SMS) from your company!!!
Me: I'm sorry sir. But according to our records, you have only called in once to dispute on a GPRS charge for $1.75. And I believe the previous officer had already removed that service and gave you a $10 rebate off your bill. There was no request from your part to be excluded from our promotional SMSes.
Customer: I don't care. I'm a lecturer and whenever you send me a SMS, it disrupts my class! I WANT COMPENSATION!!
Me: But sir. If indeed you have requested to cancel all promotional sms from us, then I'll have to investigate it first. As the previous officer has already cancelled your GPRS services, you could not have accessed the wap message we sent you even if you wanted to. In any way, you were not charged for anything at all. I do not believe a compensation is warranted now. If indeed the mistake is on our part, then I'll be more than happy to arrange for some form of compensation.
Customer: What kind of customer service is this?!?!?! You all have to compensate me! Do you know the meaning of good customer service?!?!
Me: Yes I do know the meaning of good customer service. We are here to assist. But I do not think that the meaning to good customer service is to always solve problems with compensations. If this is not satisfactory, how do you suggest we solve this issue, sir?
Customer: Give me something free!! I don't care what it is.
Me: I'm so sorry sir. But I am not able to accede to that request. Because, I do not see that there is any loss incurred on your behalf.

Amazing? Whats with these morons???? If you receive a SMS that you don't want.....then DELETE THE FRIGGIN MESSAGE! Can you believe these people? They want compensation just because they receive a sms. I really wanted to ask him if he was traumatised by the SMS we've sent him. And did it cause him any emotional distress?

Bloody freebie seekers.

At the end of the call, I took and deep breath and.....

Well, thats about customer service these days. People now associate good customer service with freebies and rebates. Thats all customers sees. They don't see friendliness, politeness, and helpfulness. All they see is freebies. You can be rude to a customer, but if you give them a $10 rebate, they will be happy.

Of course, there is nothing I can gain. For all I care, I could give the bugger something free and avoid myself of any written complain or even a poor customer rating by the asshole.

But thats just me. It is these kinda trash talking idiots that I want to be stern with. They really need a good education. There are things that are right and wrong.

I believe what I did was the right thing, simply because it wasn't justified and it was the ethically sound thing to do.

So, did I give good customer service?