New Breed of Mat RoCk!!!!

I've been meaning to mention this for a very long time now. Have anyone of you ever heard the song that is playing right now? I can tell you one thing. The song is called Crumbs by Disagree.

Have anyone heard of this song before? Well, if you're a Malaysian, chances are you have heard this song a million times. And for Singaporeans......maybe, just maybe, you have heard of it once.

The first time I heard this song, I thought it was just mediocre. But apparently, the more I listened to it....the more I fell in love with it. And you know what?????

Disagree is a Malaysian group!!!!!!! Boy, this is the rare moments I'm actually proud to be a Malaysian!!!

The Malaysian music industry has definately come a long long way....especially from the Mat Rock days. I remember Malay rock singers back in the hey days can only sing those tormented love songs. SHrieking and shouting like there's no tomomrow. One of the most memorable....Isabela....man, there is no Malaysian that doesnt know that ear-piercing song.

And to top it all off, when I asked one of my friends who did he think the singer was? He said, "Hootie and the Blowfish?"

Koaz!!!! Whahahaha.....I guess there's never a better compliment.

Anyway, its been a rough day at work. Alot of complain calls and I'm glad that I'm home. But the highlight of the day came when one of the Ops Managers came and told me that another Ops Manager is looking for me. And she wants to meet me tomorrow personally for some issue.

For a moment...I sat there in silence. First thought that came in my mind, "Shit! What have I done wrong."

Second thought, "What the F*CK?!?!!?!?".

Anyway, then only I was informed that its nothing serious, and I will be briefed about it tomorrow. What I gatehered so far is that maybe it has something to do with the call center's rec-comm activities.

Normally, I wouldnt be too affected by it. But knowing the Ops Managers in my officer, you can never be too sure.

As the saying goes, "No news is GOOD news!".

Bowlin' Blues

Dear God of Bowling,

I'm looking for your 2 friends Strike and Spare. Please show me the way.

But seriously, I dont mind if all the Strikes come only. If its not too much to ask. Heee....

Help.

Lost,

Sonny

Man......Its been 2 weeks already that I'm plagued with bad bowlin form. Can't seem to get my aim correct and cant seem to spare any pins. And of course, the pressure's on that our scores are broadcast every week to the entire team.

CURSE YOU BLOODY PINS!!!!!! I'll swear one day I'll break you into tiny pieces even if it kills me!!!!

Anyway, I was thinking back the other day. In the past when me and my buddies bowled every week just for fun; using house balls, rented shoes and unpolished free-form bowling; I performed better.

I could hit 150+ or 160+ anytime. No problem. And on a good game, I can hit 180. But now, with own shoes, customised ball and proper training, I cant even hit pass 130!!!! Its infuriating, its frustrating.

Still, today didnt turn out too bad with the exception of my poor bowling performance.

Finally did some of my CNY shoppin! Went to Queenstown with Ah Ho to buy some football jerseys. I ended up buying a Juventus jersey. I'm pretty happy with it though it did cost me quite a penny. I was also contemplating a wind-breaker and also a Bayern Munich jersey. If its not for the price, I would have gotten them in an instant.

Though, up till now, I'm still thinking about it! Haha...knowing me, I'll be thinking of it until I get so fed up and I'll buy them eventually.

But till this Saturday, we're going for another round of football jersey hunting at Peninsular Plaza. Hehe.....maybe I'll see the same wind-breaker and Bayern jersey there.

Then after that.....Its the SLUTS' DAY OUT!!!!!!!! A few of us will be going to JB for some "seafood". Hehe....interpret it however you like.

But its been a long time since all of us can make it for an outing...... So, I'm definately lookiing forward to it.

Till then; Dear God of Bowling, I'd also..........

Tong-tong-cheang!!!!

The tong-tong-cheang has finally arrived!!!!!~

Its that time off the year again. Irritating high-pitched brats on TV and radio singing Chinese New Year songs, money in red packets (whoever first came out with this idea was a genius!!), family reunions and ALOT of BAK-KUA!!!

Hehe...and I'm one happy boy.

I've always looked forward to Chinese New Year's celebrations. I've never thought much of in the past. But ever since I came to Singapore nearly 3 years ago, I've learned to treasure what it truly means to be with your family during those reunion dinners.

All I could remember about those pesky dinners was there were a whole lot of uncles and aunties, and I could never remember all thier names or salutations. First uncle, second uncle, third uncle and bla bla bla.....

sheesh.....and coming from a Hakka family....the wrong salutation could mean disrespect!!!!

So wat do I do? just put on a smirk....and...*SMILE* HELLO HELLO....

Still, to me now chinese new year is more about bitching how small the ang pow that $%%#@ uncle gave me. But now its more about seeing my family again. Its the only time of the year when I go home, everyone's around.

Aneeeee-way....woke up at 2pm (yeah....don't ya just love it?) today. Too lazy to do anything, I just laze on my bed watching TV till about 5pm. After that, the inevitable happened...

I needed to go to the toilet. And of course, I was famished as well......stomach was growling to no end.

Soon, I manage to drag myself out of the house and.....damn, BIG mistake.

Forgot it was a Saturday - seeing that I don't get off on Saturdays often - there were hundreds of people around!!!!!! You see, when you live in Chinatown, and Chinese New Year is about 2 weeks away.......all hell breaks loose.

Err...ok, ok. "Hell" might not be the best word to use during CNY. But seriously, there were so many people, I had to practicallypush my way thru the crowd just to get by.

Co-incidetanlly......I had my camera with me. Haha....right.

I manage to snap a few pics, and I guess you can say....in all things festive; Chinese New year is in FULL SWING!!!~

Twas' it is the year of the dog....

As you can see, people are literally flooding into Chinatown

The stage is being prepped for the annual CNY celebrations. In many ways, till they close off the roads, the celebrations havent even started. They're really throwing everything into this year's celebrations....even the kitchen sink.

And of course, the "annual" mad rush for Lim CHee Guan Bak-Kuas. I've been living in Chinatown for almost 3 years and I havent even tasted these bak-kuas. But still, people come as early as 8am and queue up till 1pm to buy these pieces of meat!

Ha! hmmmm, maybe I'll attempt to buy some this year.

LEADers

Freezin'!

Been raining everyday for the past couple of days that I'm shiverring my pants off. Every night I cover myself with blankets before I tuck myself in to bed and I didnt even needed to switch on the fan for the past 4 nights!

It kinda reminded me when I was back in China. Though it wasnt as cold as China, but I remember the numb feelings I had with my hands and feet in this cold weather. Everyday I come home, I look forward to the hot bath.....geez, how I wish I had a bath tub.

Was talking to a friend the other day, we asked ourselves, what made great men, great? Are leaders born or made? (ok lar....we very bohliau...but we're bored out of our minds at work)

Anyway, throughout the conversation, I have always thought that great men, successful leaders and influential men; all had one thing in common. The ability to talk.

Just look at a few examples, Winston Churchill. It was said that he practically won the war with his words. On the eve of every Allied offensive against Hitler, normally Winston Churchill will give a pep-talk to his soldiers to get their blood going. You can say, he's a olden day motivational speaker.

And on another hand, the CEO of Microsoft, Steve Balmer. This fella is one of the most aggresive and commanding yet inspiring speaker I have known. When I saw him giving a speech on television, I was awed. Immediately when you hear him speak, all you want to do is salute this man. There was one politician who quoted, "If Steve Balmer was born in the 40's, he would definately be an Army General".

And lastly, lets look at the people closer to home. For instance, ex-Malaysian PM Mahathir and ex-Singapore PM Lee Kuan Yew. These 2 people has an amazing way of capturing the hearts and attention of the audience they are speaking to. Their ability to talk makes them the few most influential people in Asia.

I remember there was once, I saw LKY on the TV giving a National Day speech. Normally, during these speeches, within the first 5 minutes I would already have switched channels. But what do y'know......I was glued to the TV for 1 friggin hour listening to him!!!

Back to my point, great men can really talk. Its the simplest form of communication. It doesnt really matter what you talk about. You can talk cock, talk rubbish, or talk about something totally mind-boggling, but its the way you do it. Do it in a manner that people want to listen. Remember what we always say about college lecturers? Some lecturer can make the most dry and boring subject into something really interesting.

So, in the end, are leaders made or born? Well, some might argue they are born with it. Though, I feel that if what makes a leader great is his ability to talk, then in a small way, they can be made. The ability to talk and the flair while giving a speech are traits that can be cultivated.

Hahhaahahahah...come to think of it, maybe I'm not too far off myself. So far I do have the ability to "smoke" my customers. And I know I'm good at it.

My testament?

Well, there was this time where a customer called in to enquire about his bill. When I saw the bill, trust me....there was a BIG questionmark on my forehead. I had no idea why certain items has been charged that way.

Never the less, I was too lazy to have it checked with the relavant departments....I just smoked my way thru and tried to give a valid explanation to the customer. And you know what the customer said?

"Oh! I see! Very clear explaination. Thank you very much!"

!?!

So, then boys and girls. At that time, I knew I have achieved "Smoking" nirvana. I have reached the highest level of "smoking".

So, if ever I'm a leader of anything.....I'm the Leader of "Smoking"!!!!!!!

Update: From the latest reports, another 3 in my cluster has resigned and 1 more is still unconfirmed.

Loyalty? Over-rated!!!

Its proven. I'm weird.

Havent realli seen sunshine for the past 3 days. With constant rain everyday, it really dampen one's spirits.

But......why do I feel as bright as ever?

I have no idea, maybe its becos I was off for the past 2 days. But time really passed by spectacularly fast at work today!

With high spirits, I took one call after another effortlessly. And before I knew it, its time to knock off! And I havent even warmed up yet.

Though I have to admit Service Level today has been extremely good. They were throwing half day leaves to everyone like nobody's business. Even after almost 10 officers were granted half day leaves, whenever we looked at the wallboard, there were about 15 agents waiting on the line.

Thankfully, I had my trusty PSP to keep me company thruout the hours. For the first time, I could complete a single race of Burnout without having any customer's calls beeping in.

However, I guess no matter how good the SL is, and no matter what day it is, freebie seekers are always calling in.

If you are an avid HardwareZone reader like me, you will notice that there are always threads in the forums corner talking about how to get handphone upgrade vouchers from the local telco in Singapore.

Personally, I find it damn appalling. In hokkien I would call it, "beh hiau pai seh", or in local lingua - don't know how to shy.

But seriously, this is the first time I can see a bunch of people, get together. Discuss how to con a company into getting something free. And they can get away with it! Back in Malaysia, if you ever voice dissatisfaction to a telco and demands for a free Handphone.....they would ask you to go buy some paper, string and sticks. Then.....GO FLY KITE!!!

I mean, c'mon. Lets look at it from a broader perspective. I have been using the telco's services. Good service. Pleasant officers. Never fail to give me probs. Been with the company for 8 years. Oh ya. Can I have a free-handphone?

It's day light robbery! And people are discussing about it openly. I mean, you want a handphone, you work for it. You buy with it with your hard earned cash.

Hey, lets put it this way. I have been using the electricy for the past 3 years in Singapore. Can I call Singapore Power to give me more free electricity? Or better yet.....I have been in my company for 3 years....can I be promoted???

ReeeEeeEEe-DEeEEEe-Ku-Lus!!!!!

And their best defence. Loyalty.

Cmon la.....loyalty's over-rated. No such thing as loyalty in this world. If you feel that this telco is not giving what you want, then just leave and go to another company right? Why still stay?

But in a way.....the best part of my job? I get to deny these cheapos from getting any handset upgrade vouchers!!!!

Whahahahaha...the satisfaction is there when I don't give them what they want. Not that I'm a sadist, but if you deserve it....you'll get it. Otherwise, or if you're rude.......

GO FLY KITE!!!

Derailed

Woke up at 7am this morning. Went for a morning jog. Came back around 8.30am. Fixed myself some wholesome wheat cereal. Read the papers. Took a bath, did the laundry and spring cleaned.

I wished.

Fact:-

Woke up at 11.30am this morning. Rolled around on the bed till 12am. Hopped right to my chair and started surfing the net. Went out to get lunch around 1.30pm. Bought a bag full of junk food and came back and chug it all down my big fat stomach; watching the second season of House.

Went back to sleep around 4pm. Woke up again at 6pm just to have dinner. And again, went back to sleep. Now; I'm blogging.

Hehe....talk about a healthy life. So, whats new? Life is going down the drain and I feel like I'm screwin up my life.

These days I just adopt the "heck-care" attitude. Maybe its cos I'm watching too much of Gregory House. Overly sarcastic, rude, pompous and cared less about what people thought of him. Simple enough, he wants to be left alone and his heart is filled with anger and sorrow.

Though, I have one thing that simply just holds me back. Guilt.

Too many things to answer for and too many expectations from everyone else. First peple that comes to mind? My parents. Just cant seem to dissapoint them.

Hence what do I do know? Just enough. I'll do enough not to dissapoint my parents and just enough to heck-care about everything else.....that's until I find direction in my life again.

I saw an interesting movie last night. Derailed. Starred Clive Owen; which I always have thought to be a brilliant actor, and of course, Jennifer Aniston. Ever since she broke off with Brad Pitt, she's becoming saucier and dishier. She's just oozing with sex appeal; but not in a slutty way, but a classy way.

Anyhoo, I was watching the movie and within the first 15 mins, I have figured out what the plot was. Truly predictable.

However, eventhough predictable, its really enjoyable to watch how did an ordinary out of the luck guy fought back for his life. And not only he fought back for his life, but he made the villians pay for it. The final 15 minutes of the movie is something that caught me off guard.

I wouldnt realli reccomend this movie for the cinema, but definately try to get your hands on the DVD. The character development for Clive's character is well scripted. Lets just say some times I really want to be that guy. When the world pushes you around. You push back. Hard.

Best line of the movie?

"LaRoche, I chose this prison".

Loser-ish

I'm all dressed up and I have nowhere to go. No, its not becasue of the fact that its been raining the whole day.

If I didn't know it better, I think I'm in the run for the Biggest Loser of the Century.

You see, my mind has a seriously wicked and, some will call it...flawed thought process.

Ok, here's how it goes.

In a short time span of 1 week, I have been stood up 3 times. Yeah, I hate the sound of it. Everytime I reflect back on it, it really makes me look like a friggin loser.

I have been contemplating whether I should write about these pathetic sounding entries in my blog, but seems like I just cant seem to help it. I need somewhere to vent it.

Though, I read somewhere before that chicks dig confidence, and if I write sad and "loser-ish" entries like this; then its all down the drain for me. But still, to heck with it, I dont blog to get laid anyway.

So, whats all the big fuss today? Well, thurout this week I was pretty excited about a few things. For starters, I had a few appointments. Do take note though, all just friendly outings of course. Nothing romantically-linked about it.

Then, one by one, I started to receive calls and sms-es that they can't make it.....In my heart....."Yup, no prob. No biggie".

However, the real kicker of the week? The worst one? I was at the venue of the appointment, and I waited for 1 hour, during of which I tried calling that person tirelessly. After that, I just decided to go home, only to receive a call from her, "Hey, so sorry about it......I went out last night and I just woke up. Will meet up with you next time yar?".

Okaaaaay. Now, it might just be sheer co-incidence that maybe all this things happen at the same time. And as for the last case, I can always be my ol' merry gentlemanly-self and take it with a pinch of salt.

But honestly, how do you expect me to feel? Though...i responded with a smile on my face. Can't be angry with your friends right?

Also, the other day somebody was office mentioned, "Y'know.....you should get out more. Go on dates. Make some casual banter, flirt around". - Okay, okay......Smile.

Sigh, I don't wanna sound bad.....but this was coming from a person who has invited me out for a movie with 3 other couples.

Yup...that will be one for the picture album. Another title....Biggest Lamp Post of the Century. Smile, smile, smile.

In my mind, I was like....who on earth am I suppose to flirt with??? Everyone I know are attached and lets not forget that most of the people I know are my colleagues. And why do people ALWAYS think that I'm not trying??!!?

Don't I know what to do? Why can't people just UNDERSTAND where am I right now? Sure, if its possible, I'll just head on to nightclubs and pubs and hit on any chick I see. Since my I don't have any confidence left, I have nothing to lose right?

Those of you who know me.....knows I'm just not that tyoe of guy.

You see, I used to call up friends to go for coffee or stuff like tat. But over time, the rejection is really running on its toll. I can understand that people would want to spend their off days with their loved ones or with their family. And I do agree.....I'm all for that.

However, here's where the flawed and twisted thought process comes in. Everytime when a friend tells me they can't make it....I feel really bad. I feel bad cos I felt that I have interrupted their lives and I know my friends are good people. Many of the times, I know they find it difficult to say "no" to me. And later on, they will try to make up for it by trying to invite me out instead.....which ultimately is another inconvenience to them.

At the end of it all.....I feel like shit. That's why, I give up. To save everyone the trouble, I'll just stay at home from now on. My confidence has been shot to hell anyway. I don't even know how to talk to people anymore.

Seems like I'm destined to be your friendly neighborhood CSO. Saving the world from moronic people, taking them on one at a time. With great powers comes with great responsibility! And with great ability to "smoke" idiots on the phone......bring it on.

Well, since now I'm so free anyway.....maybe I'll work on my SuperCSO costume. =)

Call Center's Greatest Fan(s)

Ignorance is bliss. Yeah right.

There's a thin line between ignorance and pure stupidity. When someone tells you that ignorance is bliss; they're just trying to make themselves feel a little better about themselves. Denial.

And whats worse than stupidity? Stupidy plus arrogance. Its a simple formula. This my friends, is the type of calls that I was getting at work today.

One after another, each caller seemed more and more stupider by the minute and EVERYONE of them is plain arogant about it. Hey, just because you can't understand the bill.....everyone else is just "dumb" to you.

Well, if ur that stupid...then yeah, everything else is kinda dumb to them. Cos all they can understand is.....1+1 = errrr.....2? But wait...better give them some time, cos they might need to use their toes to calculate.

Class, can everyone say....I'm a moron?

I'm a mOoOOoOOor-rooOon, teee-cher.

Very good.

Seems like we encounter all sorts of customers everyday. Rude, arrogant, homocidal, irrational, moronic. I can name a lot more, but my favourite is definately; imbeciles.

As I was recovering from each stupidity attack after my calls, I started to think of all the serial callers that never fail to call in every single day to irritate us to the max. Hence, here's a list of the usual suspects that I have compiled.

To all my colleagues, please feel free to add more if I ever miss out any of your favourites.

Suspect 1: The Perv(s)

Every now and then a perv always calls in just to speak to female officers. They can range from just normal chats to serious stalking and staff harrassment. Over the years, so far my company have terminated one particular customer's line cos he was calling in almost 20 to 30 times a day to look for one particular CSO. I have no idea how, but we have even heard that this sicko manage to find out where the CSO was staying.

Other than that, the 2 other classic callers are the pre-paid card perv that just call in, shouts "BIG BOOBS!" and then hang up. Trust me, this guy never quits. He can do this non-stop for the entire day. And lastly, according to the night team, there is this guy, who calls in and just ask TONNES of general enquiries. And when the CSO starts to explain and answer to his enquiries; suddenly.......heavy panting can be heard over the line.

Suspect 2: The Greatest "Fan"

Another serial caller of my call center are.....the "fan boys". This *ahem* group of men, calls in and prefers to talk to only.....men. Classic example? One of these "boys" actually send a birthday card to one CSO. 'Nuff said. NEXT!!!

Suspect 3: The Sisters

Similar to Suspect 2, these women on the other hand, only wants to talk to female officers. I guess the most memorable "caller" we had was the one that has a password; "ilovegirlhughuggirl". Catchy, huh? This caller practically calls in almost every night and can start telling officers that how much she loves this other girl and how pretty they are. Also, when she gets bored, she then starts asking the officer if they are pretty instead.

Suspect 4: The Wordsmith

From what I refer to as the Wordsmith is people who have a wide vocabulary of......vulgarities. Ever so often, we have a few elite customers calling in and screaming out words that you never thought existed. In one single sentence, 9 words out of 10 are actually vulgarities and I'm truly amazed that anyone can actually do that.

There was one, this guy literally used 2 phones; let me repeat - 2 PHONES to call in and scream and shout like mad and wanted to speak to the manager. With one phone in hand, he calls in and started to condemn the manager he was talking to; and on another hand, he was dialling in from another phone to scream and shout demanding to speak to another manager!

All I want to say..... Sir, I respect you.

Suspect 5: The Britney Spears Ringtone Maniac

Another one of my call center favourites. A prepaid card customer that calls in every single day and demands officers to guide him on how to download the Britney Spears ringtone into his phone. Day after day he never fails. And what's worse is, he will literally give the officer hell and sometimes calls can last as long as 1 hour.

Things have now gotten so bad that the management has assigned one manager to handle him whenever he calls in. Everytime we receive one of his calls, it is now a "procedure" to transfer the call to that manager.

These days, this customer has been trying his luck not to get transferred. So, he has been changing his name everytime he calls in. Previously he use to introduced himself as Mr. Perry. But the last i heard, he now identifies himself as Ah Siang ge.

With this sort of customers calling in every single day, God help us all......

Heart to Heart

Work today turned out to be quite bearable.

Eventhough that we're not in Buddy System anymore, but me, Alvin and Alan ended up seating together. And as usual, time passed by very fast even when the 3 of us had OT after work.

Guess time really flies when you have good company to talk cock around.

However, the highlight of the day came when I was logged out for a brief few hours to have a one to one coaching session with one of my managers.

It was the usual monthly performance review. However, this time around, I was assigned to a different manager, Mei Ling.

She has all along been one of the managers taking care of my cluster, but I was never assigned to her for micro-management performance review. You see, in my company, every CSO is rotated between different managers every few months.

To my surprise, she was really nice and she really wanted to get to know how I was doing all this while. And....for that brief one hour, I was able to open up and talk about whats on my mind.

It can be seen that she cares alot for the staff. But whats more obvious is that she really want whats really best for us. She knows that many of us are really capable and knows that we can go much much further if we were to leave this current job. However, at the same time.....she doesnt want to lose us at all.

In the end, I felt a small amount of burdened being lifted off my chest after the one to one coaching session. I shared with her some of my experiences after coming to Singapore to work.

Like I've said before....there are many things I hate about my current job. But one thing's for sure. I will never find managers as nice as the ones I have one. Thats one thing I will take away with me if I ever leave the company.

Basically this week, I'll be working 4 days straight back to back. And its one day down after today; so, its 3 days left.

Whats more, tomorrow I'll be meeting up with an old colleague for dinner. Atleast, its something for me to look forward to I guess.......

Happy New Year and the Die-Die-Must-Eat Nasi Lemak

Seems like I have lost the passion for blogging these days. And come to think of it....I've lost the passion for many things.

Was off today, and at the back of my head, I knew there were alot of other things I should be doing. But instead; I slacked thru the entire day watching 10 episodes of House.

Also, un-charateristically of me; I took half day leave yesterday. Typically when I go to work, even so that the Service Level is good and half day leave is offered....I would stay. Then again like I've said; I've lost passion for many things.

Though, the half day came at a very dramatic expense I would say. Initially, the management could only offer half day to a few limited staff....hence, a ballot was conducted. Firstly, one particular CSO got the half day. Then, he rejected it and wanted to give it to his wife (also another CSO). In the end, the wife didnt want to take the half day and both of them ended up quarrelling. Talk about being petty. Consequently, what happened next really pissed me off.

One CSO came to me and said,"Hey Sonny. You got the hald day right? Do you really need it?"

In my head I was like, "What the?!?!!?". Of course I needed it!! Why else would I apply for it?!?!

Still, to be honest I didnt really had to take the half day. Its just the way this CSO approached me. Damn bloody condescending.

Hmmm....seems like I'm getting abit sore, huh? I also dunno why. But trust me, I'm trying to figure it out.

Amusingly, when you are granted to take half day leave, you instantaneously also becomes public enemy number 1. With envy eyes staring at you, its an uncomfortable feeling. Still, I didnt let it bother me much.

So, would anyone like to know how was my New Year Eve countdown? Well for starters, it was boring.......but pleasant.

Rather than cramming my balls thru a sea of new year ravellers, I decided to...stay in office. Here's how it went.

9.00pm - Finished work and logged off after follow up on a few cases.

9.30pm - Had a friendly PSP match of BurnOut with Ho.

11.00pm - Slacked around office and start sending our New Years' SMSes.

11.55pm - Getting ready for the countdown with 8 other officers on duty that night.

12.00am - Happy New Year.

12.30pm - Went to Boon Lay Central for supper with Boss Alzari and Ho.

1.00am - Discovered this REALLY good Nasi Lemak in Boon Lay. They call it the Die-Die-Must-Eat-Nasi-Lemak-POWER.

This is the first meal I had in 2006. Yup, I can tell its going to be one "healthy" year.

2.30am - Got home and took a bath. Went to sleep.

Thats about it.

Its been a difficult last few days. I have no idea why but my head has been spinning so badly and in my heart I'm hoping for it to be a good year ahead.

At work, there has already been 4 resignations within the first 3 days. Who knows how many more will come.

I'm looking for something. I have no idea what it is. And the only thing I can do now is to sit and wait.....cos, how can you look for something when you dont even know what it is?

Lets just hope......it will be a better year that comes along.