Call Of The Day

*toot*

Me: Welcome, how may I help you?

Lady: I tell you!!! I am seriouslly annoyed and angry with your bills!!!!

Me: Erm....how may I help you ma'am?

Lady: WHAT IS THIS STUPID ROAMING CHARGE IN MY BILL?!?!?

Me: Let me take a look at your bill ma'am. Have you been out of the country recently?

Lady: Yes, I was in KL last month! But I NEVER sent any sms while I was there! How can you charge me for something I didnt use?!?!!?

Me: Hmmm, may I ask ma'am, were you the user of the phone?

Lady: No! My son was the one using it. But he told me he never send any sms at all!!

Me: You have clarified with him?

Lady: Of course!!! My son never lies to me!!! You can talk to him if you want....Desmond!!! Come to the phone and tell this operator!!!

Son: Err....hi.

Me: Hi, Desmond is it?

Desmond: Yeah?

Me: This is Sonny. Would like to check with you. Your mom mentioned that you all went to KL last month right?

Son: Yeah....

Me: Did you send any sms while you were there?

Son: Errrrr.......yeah I did. I sent alot!

I rest my case.